Training
Regional Training
Choose from two separate class levels depending on your program experience. The two-day Level 1 class is perfect for new users, teaching how to add customers, book events, generate prints and more. The two-day Level 2 class is designed for users who already know the basics, and want to explore additional tools such as managing detail grids, customizing screen displays, setting up security and more.
Click here for a complete syllabus of all topics covered in Level 1
Click here for a complete syllabus of all topics covered in Level 2
Early Registration Pricing: $795/person
Virtual Training Pricing: $495/person (When Available)
Click Here to Learn More About Virtual Training
Training classes take place from 9:00 AM – 4:30 PM, with two fifteen-minute breaks and an hour off for lunch. Most classes are held in local computer training facilities, and hardware and software is provided.*
Upcoming Classes
01/15/2019 – 01/16/2019 : San Antonio, TX – Level 1 FULL
VTR - Level 1 Class - FULL
San Antonio Meeting Center- San Antonio, TX
660 North Main Avenue Suite 100
San Antonio, TX 78205
02/28/2019-03/01/2019 : New Orleans, LA (Catersource) – Level 1
VTR - Level 1 Class - Seats Available
Hilton Garden Inn, New Orleans Convention Center - New Orleans, LA
1001 South Peters Street
New Orleans, LA 70130
3/26/2019-3/27/2019: San Francisco, CA – Level 2 – VTR
VTR - Level 2 Class - Seats Available
33 New Montgomery Street, Suite 300 - San Francisco, CA
33 New Montgomery Street
San Francisco, CA 94105
04/23/2019-04/24/2019 : Naples, FL – Level 1
VTR - Level 1 Class - Seats Available
Corporate Office,- Naples, FL
801 Orchid Drive
Naples, FL 34102
*Please note: Caterease requires 10 (ten) business days’ notice when cancelling attendance at a regional training class. Should cancellation occur within 10 (ten) days prior to the scheduled regional training class, your paid registration fee will be refunded (minus a $100 non-refundable laptop fee). Should cancellation occur with less than 10 (ten) business days, you will be refunded 50% of your paid registration fee. Cancellation requests must be received in writing via e-mailxbc (training@caterease.com).
Onsite / Corporate Training
Get the absolute most out of a Caterease training by having one of our certified representatives come to your facility. Learn about the program using your specific custom software – reserving one of your banquet rooms or off-site locations, selecting items from your particular food and service menus, creating passwords and security settings for your specific sales representatives.
On-site training classes offer a two-day (9:00 AM – 4:30 PM) comprehensive class covering all the various facets of the program, from setup to data-entry to advanced data-management. Learn how to adapt Caterease to suit your particular company needs, and get all of your individual issues and questions addressed. Call or email today to schedule an on-site training.*
*Please note: Caterease requires 10 (ten) business days’ advance notice when cancelling or rescheduling an onsite class. Cancellation requests must be received in writing via e-mail (training@caterease.com). Classes cancelled without 10 days’ notice are subject to cancellation fee.
Web Trainings
Caterease Web Trainings are the quickest and easiest way to familiarize yourself with various areas of the program. Specially prepared, recorded classes are available 24 hours a day, seven days a week. There is never a charge to access these recordings.
Or, if you prefer, you can sign up for a live training. In just a few moments, you can be logged into our “meeting room” on the web, and dialed into a toll-free conference line where you can talk to a certified Caterease trainer and watch in real-time as he instructs you on many powerful functions in the program. It’s just like being in the class – without all the pesky travel expense.
Classes
Private, custom classes are available for $150/hour.
You do not need Caterease installed to attend these classes. Use the machine and speakerphone in your conference room, and have your entire staff attend! All you need is a high-speed internet connection.
Guidebook
This class is the perfect orientation for new Caterease users. You will learn how to add a new event from scratch, including creating a brand new customer. Various data-entry tools in the Event Manager are discussed, as well as the important distinctions between the General and Sub-Event displays. Customizing quickpick lists, entering times, selecting banquet rooms or site locations, retrieving menu items, adding menu items by hand, entering staff, copying comments from the Scratch Pad, generating and emailing a contract and posting an event payment are all covered. You’ll even learn how to create events quickly with the Event Wizard! It’s a fun, comprehensive class – loaded with information! Don’t miss this one!
Guidebook
In Caterease, you have a Print Designer that allows you to create as many prints as you want, to serve any purpose you need. The Print Designer offers a template-based approach to modify the various event prints (contracts, invoices, proposals, back-of-house prints) you generate from the program.
Guidebook
If you want to impress the boss, then you have GOT to learn about these powerful Caterease tools. And if you ARE the boss – well, this class will put literally any piece of event information instantly at your fingertips. You will learn how to use our powerful query tools to track events (or clients, or prospective clients, or menu items, or staffing, or payments, or …) based on any detail – track by event date, or by theme, or by status, sales rep and a host of other conditions. Then, once you have the results you want, you will learn how to customize the details to show you any information you need to see – and even print those custom details as a fully customized report, or export them for use in other software programs! You’ll even find out how to print or email contracts, invoices and other prints for multiple events with one mouse click. Can you say “time savings“?!
Guidebook
If you own the Marketing Tools Package, then you owe it to yourself to learn how to get the most use out of this powerful Caterease add-in module. This class will show you exactly that, from creating basic merge documents letters (inserting images, adding merge fields, formatting text, inserting tables), to creating robust dynamic prints including menu items, sub-event details, payments, staffing, and more – and ultimately printing those documents or even using them as the bodies of outgoing emails. You’ll even learn how to print or email these documents for an entire group of clients or events with one single mouse click. Any event print you can imagine, you can create – and this class will show you how!
Guidebook
Why clutter your list of active clients in Caterease with a list of potential customers whose business you may or may never get? Take this valuable class, and learn how to use the Prospect Manager add-in to track a separate database of prospective leads. Assign next actions, track next action dates, record history notes and correspondences! You’ll even discover how to use the powerful Import Wizard to import a database of prospective leads (or active customers)!
Guidebook
Never forget another appointment or phone call again! This important class teaches you about every aspect of the popular Contact Manager add-in to Caterease – how to manually create both reminders and contact history notes (details of things you have done), how to have the program generate both automatically, how to keep track of things you’ve done and duties you need to perform. Sign up for this class today, and throw away all of those yellow stickies!
Guidebook
Did you know that all of your program’s default menus for food/beverage items, rental equipment, and even miscellaneous charges (such as setup fees), are managed in Menu Manager? Our Menu Manager class explains how to add and edit your default menus, from basic details such as name and price, to more specialized information such as detailed description, recipe, modifications, etc. During this 60-minute class, you’ll learn how to set up an ingredients list and attach a custom list of required items. You’ll even learn how to create menu packages and retrieve those packages from Event Manager. After you have been exposed to the data-entry tasks, the Menu Manager class will walk you through tracking that information via the food/service reports and custom queries available in Caterease.
Guidebook
This class is a must for anyone who is involved in staffing an event. In this comprehensive 60-minute class, you will learn how to create positions, such as wait staff, bartenders, bus staff, etc. You will then learn how to assign employees to each position, then designate availability, check for employee conflicts, and schedule an employee to work an event. Other topics included in this class include customizing employee wages, sending a batch e-mail to employees, and moving employees from one shift to another. After you have learned about inputting the necessary employee information, you will learn to extract the information from Caterease, culminating in printing an Event Staffing Sheet and generating a Staffing Activity Query.
Guidebook
This class provides a comprehensive overview of how hotels, motels, and inns can use our powerful Guestrooms Manager module to book a new sleeping rooms contract. First, you’ll learn how to set up your Guestrooms Manager program. After you’ve added your rooms/room rates and you’ve customized your miscellaneous settings, you’ll discover the numerous tools available to help you streamline your guestrooms-booking process. You can even link your guestrooms contract to an event! The class concludes with a discussion of the numerous prints and reports you can generate.
Tip of the Week
Each week a new Caterease program tip is added to the archives. These tips are a couple minutes or less in length and provide helpful tips for using the Caterease program.
They are available free of charge – twenty-four hours a day, seven days a week.
