Onboarding
From the very beginning, our team is in your corner! Once your Caterease program is deployed to you, we will layout your path to success – including carefully crafted and sequential online training classes designed to get you and your team up and running with the basics quickly. Don’t worry – we’ve got this!

Our Culture

Caterease offers the largest and most talented support team in the industry. Customer satisfaction is at the core of everything we do, and that begins by helping you and your colleagues get started successfully.

Our Customer Success Managers have many years of experience working with companies just like yours and helping them implement their new Caterease programs. From initial program customization to successful launch, these managers will stand with you to ensure you have all the guidance you need.

Wendy Gates
Commonwealth Caterers

“…with regard to Caterease and the customer service we receive, I can tell you that it is outstanding. It is very easy to get support on the phone and via e-mail. In today’s world, you typically do not get the level of attention you get from Caterease. Our issues, if there are any, are handled in a timely and professional manner. We highly recommend the program.”

OUR SERVICES

At Caterease, we realize that your success is our success. We offer a variety of industry-leading support services to make sure you have all the information you need whenever you need it. 

In addition to your dedicated Customer Success Manager, our friendly, knowledgeable helpdesk personnel are available to answer any quick questions you have – and our certified training team can provide more in-depth explorations of features you want to learn.